Nashley Caj
map-marker Portland, Oregon

They won’t answer my email

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Should have known they were too good to be true. Their customer service is pretty much non existent. My package was supposedly delivered but I never got it.

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User's recommendation: Avoid buying from their website

Christine W Rva

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Verified Reviewer

Cancelled order

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I cancelled this over six months ago and somehow, all of a sudden, I received a shipment and was charged around $70!

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Loss:
$78
Cons:
  • It does taste good

Preferred solution: Full refund

Katurah Tan

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Indio, California

Cancelling all future orders

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Oats Overnight - Cancelling all future orders
Contains 2 confidential files for company representatives

I don't order a continuous revolving prescription please cancel my order please cancel mm orders I have to many I've only had three mint and banana oats

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User's recommendation: CANCEL MY MOUTHLY PERSCRTION.

Akeyla Jbs
map-marker Newburgh, Indiana

I absolutely love the overnight oats

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I absolutely love overnight oats and I skipped one delivery Only because I had 2 accounts by accident.So I had a back up overnight, oats.And I wanted to get a little further through those before.I've got another one delivered.

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User's recommendation: Easiest change to make The day easier to start out

Resolved
Debbie S Etc

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Verified Reviewer
| map-marker Tempe, Arizona

Resolved: Refund

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Updated by user Nov 21, 2024

Company fixed the issue and I have been provided with full refund. Someone finally called back after my first review posted and gave me full refund!.

Original review Nov 21, 2024

Why can't I talk to someone to get my refund without paying to chat? This is ridiculous. I've tried over 5 times, by email, phone, chat.

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Loss:
$50

Preferred solution: Full refund

User's recommendation: Do not buy if you think you might want refund, they don’t respond and charge you a “refundable “ fee of 1-5$ just to request refund

Treva W Eoy

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Verified Reviewer
| map-marker Tempe, Arizona

Their customer service sucks,.

They said there was an attempted delivery on January 13th. I was home all day and no delivery came.

I have been trying to contact them about my delivery for three days.

Then, they wanted to charge me $49.99 to talk to someone. Wow.

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Preferred solution: Deliver product or service ordered

User's recommendation: Would not recommend

Pamela P Lhc

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Verified Reviewer
| map-marker Cleveland, Ohio

Fraudulent use of my Apple Pay for order I did not place!!!!!

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My Apple Pay was used for an order I NEVER PLACED!! There is no customer service number to reach them at!!

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Michelle B Exz

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Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Want to Change order for shipment. Different flavors

Contains 1 confidential file for company representatives

Can I change my flavors before this order, number 100********, ships? There are flavors in my previous order that I do not like.

I did not see the email until it was too late. That is one complaint I have with this company; it seems like it ships way too often.

I don't really like the fruit-flavored oats. Also, it would be good if some included nuts.

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Anonymous
map-marker Wilmington, Delaware

I love the company

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Im not annoyed sometimes I didnt know how long the order would take when it would arrive but thank you for hearing me out

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Shawna C Zfl

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Verified Reviewer

Sharp 1 inch stick

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Oats Overnight - Sharp 1 inch stick
Oats Overnight - Sharp 1 inch stick - Image 2
Oats Overnight - Sharp 1 inch stick - Image 3
Oats Overnight - Sharp 1 inch stick - Image 4

I was eating my oats, and a sharp stick was in my oats that got caught in my throat. It cut my throat up as I tried to cough it up.

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Preferred solution: Apology

User's recommendation: If you eat this, strain it first

Resolved
Sherrie J Aiw

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Verified Reviewer

Resolved: I canceled order money was still taken out of my account

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Updated by user Oct 23, 2024

Company fixed the issue and I have been provided with apology. Cancel future orders have me full refund

Original review Oct 15, 2024

Canceled order an money was still taken out of bank account I want order cancel an the 70 plus dollar put back oats not worth that

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Loss:
$72

Preferred solution: Full refund

User's recommendation: Answer phone

Kanika Bhc
map-marker Chicago, Illinois

Payment

Nothing has happened, I have yet to talk with a representative to answer my question concerning payment.

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Debbie S Etc

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Verified Reviewer

No one returned my email or call about refund

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They guarantee a refund if you don't like it, but never answer the phone or emails. I'm still waiting for someone to get back to me.

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Loss:
$50

Preferred solution: Full refund

Brixton Jll

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Verified Reviewer
| map-marker New York, New York

Not trying to give a review I’m trying to cancel my shipments

Cancel any future orders I cannot eat them. Im having chemotherapy and theyre making me very sick and I asked you guys to cancel this order two months ago and it still is not done.

Please contact me at 954-547-****. My address is 14480 SW. 16th St.

Davie, FL 33325. My name is Barbara Steele.

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Lynden S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incorrect purchase

Contains 2 confidential files for company representatives

I'm not sure, maybe I signed up for a subscription by mistake. I just wanted to reverse the charges; I didn't order a second box.

So, I'd like a refund and I moved back across the country. I also didn't get the package.

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Loss:
$78
Pros:
  • Probably better hot
Cons:
  • Not so good cold

Preferred solution: Full refund

Ryan B Ltw

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Verified Reviewer

Refund and the monthly subscription that I did not want

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I did not want to have the monthly subscription, but they sent it anyway and took my money. Can't get a hold of them.

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Loss:
$58
Pros:
  • Good taste
Cons:
  • Horrible customer service

Preferred solution: Full refund

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